Director of Pharmacy, PIC-Indianapolis, IN

ob Title: Director of Pharmacy (Mail Order)

Job Purpose / Summary:
The Director of Pharmacy oversees the full operation of a mail-order pharmacy, ensuring high-quality, efficient, and compliant services. This role involves strategic planning, staff management, process improvement, and cross-departmental collaboration to ensure seamless patient care and satisfaction.

Critical Success Factors:

1. Operational Oversight: Optimize the pharmacy's workflow by developing and implementing standardized operating procedures to ensure consistency and efficiency in daily operations.
2. Drive Utilization: Increase resource utilization, processes, and strategies to grow prescription volume, focusing on improving patient medication adherence, health outcomes, and quality of life.
3. Customer Service: Build and maintain positive relationships with customers and clients to improve the patient experience.

Top 5 Competencies:

1. Builds Effective Teams: Establishes strong teams that use their diverse skills and perspectives to achieve common goals.
2. Ensures Accountability: Holds self and others accountable for meeting commitments.
3. Drives Results: Achieves consistent results, even under tough circumstances.
4. Collaborates: Forms partnerships and works collaboratively with others to achieve shared objectives.
5. Situational Adaptability: Adjusts approach and demeanor in response to shifting demands in various situations.

Essential Duties & Responsibilities:

• Oversee the daily operations of the mail-order pharmacy, including medication dispensing, inventory management, and accurate record-keeping.
• Develop and implement policies and procedures to ensure compliance with relevant laws, regulations, and industry standards.
• Recruit, train, and supervise pharmacy staff, including pharmacists, pharmacy technicians, and support personnel.
• Provide ongoing feedback and conduct performance evaluations.
• Foster a positive work environment and promote teamwork.
• Monitor workflow to enhance efficiency and customer service.
• Manage pharmacy inventory by ordering medications and supplies, monitoring stock levels, and minimizing waste.
• Implement strategies to optimize inventory turnover and reduce costs while maintaining adequate stock to meet patient needs.
• Conduct regular inventory audits to ensure accuracy.
• Collaborate with healthcare providers to ensure safe, effective medication use and optimize patient outcomes.
• Counsel patients on medication use, including dosage, side effects, and potential drug interactions.
• Investigate and resolve incidents or errors to ensure patient safety.
• Communicate potential risks to leadership in a timely manner.
• Maintain relationships with client partners and meet operational excellence standards.
• Perform other job-related duties as assigned.

Qualifications & Education Requirements:

• Doctor of Pharmacy (Pharm.D.) degree from an accredited institution.
• Active Indiana pharmacist license in good standing.
• 8-10 years of experience in a pharmacy setting, with at least 5 years in a leadership role.
• Experience in mail-order pharmacy operations (highly preferred).
• Strong knowledge of pharmacy laws, regulations, and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to prioritize tasks, solve problems, and make decisions in a fast-paced environment.
• Proficiency in pharmacy management software and technology.
• Willingness to obtain pharmacist licensure in additional states as required.

Travel Required:
Up to 5% travel.

Working Conditions / Physical Demands:

• Regular use of a computer, calculator, and phone.
• Standing for extended periods.
• Occasionally lifting items up to 25 lbs.
• Handling after-hours issues via laptop on occasion.

Apply today by submitting your resume to [email protected] or call 773-628-0099