Pharmacy Technician - Remote Full-Time - MUST LIVE IN NORTH DAKOTA

Job Posting: Pharmacy Service Specialist (Remote - Full Time, T2P)
Location: North Dakota (Must be a resident of ND)
Term: 13+ weeks, Temp-to-Perm
Hours: 9:00 AM 5:00 PM, Monday to Friday

Job Summary:

A clinical trials company, partnering with community pharmacies nationwide, is seeking a Pharmacy Service Specialist to support pharmacies in optimizing their use of client software systems. This position focuses on providing excellent customer service and technical support, not working as a traditional Pharmacy Technician. If you are tech-savvy, solution-oriented, and passionate about improving pharmacy workflows with innovative software, we encourage you to apply. Training and all necessary equipment will be provided.

Key Responsibilities:

• Troubleshooting Assistance: Support community pharmacies in resolving technical issues and maximizing the use of software systems.
• Inbound Support Calls: Answer calls from pharmacies, offering customer-focused, solution-driven support for any technical or account-related inquiries.
• Outbound Support Calls: Proactively reach out to pharmacies to offer ongoing assistance, check in on their system usage, and address potential issues before they escalate.
• Customer Service Excellence: Build positive relationships with pharmacy staff by offering support with professionalism, patience, and a customer-first mindset.

Required Skills & Qualifications:

• Licensure: Must hold an active North Dakota State Pharmacy Technician License.
• Computer Proficiency: Comfortable navigating digital platforms and learning new software systems quickly. Must be able to adapt to proprietary systems and troubleshoot effectively.
• Strong Communication: Excellent verbal communication skills, with the ability to convey technical information clearly and effectively.
• Customer Service Skills: Passion for delivering exceptional service to pharmacy staff, with the ability to maintain professionalism in all interactions.
• Problem-Solving: A proactive, solution-oriented mindset to troubleshoot and resolve issues quickly.
• Fast Learner: Ability to quickly grasp new concepts and tools through training, and effectively support pharmacies in using the software.

Additional Information:

• Training & Equipment Provided: All necessary training on software systems and equipment will be provided.
• NDA: If hired, candidates will be required to sign a Non-Disclosure Agreement (NDA).
• Salary: Salary offers will be based on experience; all compensation offers will be considered.

Next Steps:

Interested candidates must answer a set of 6 interview questions before being considered for the role. The Pharmacy Support Specialist Interview Questions.docx file will be provided to the candidate, and their responses must be submitted as part of the application process.

To Apply:

Send your resume and a completed copy of your interview questions to Megan at [email protected]. For additional questions, you can reach out to (813)-774-5350

We look forward to hearing from you!