Mail Order Home Care Pharmacy Technician in Carmel, IN

This opportunity is for a Pharmacy Technician serving as a Program Success Coordinator in a closed-door mail order pharmacy environment. The position begins as full-time onsite work with a transition to a hybrid schedulethree days onsite and two days remote. The role requires strong communication skills to engage with high-level clients including employer groups, providers, account managers, pharmacists, and operational leadership.

Key responsibilities include building and nurturing client relationships with a comprehensive understanding of business needs, maintaining consistent communication with internal pharmacy teams and account management, and acting as a liaison to resolve client issues promptly. The role focuses on ensuring efficient patient care delivery by collaborating closely with pharmacy and client teams.

Schedule/Hours:

• Monday through Friday shifts within the hours of 8:00 AM to 6:00 PM (typical shifts 8:00 AM4:30 PM, 8:30 AM5:00 PM, or until 6:00 PM)

Qualifications and Desired Experience:

• Minimum 2 years of experience in Program Success Management or Customer Service
• Indiana pharmacy technician license
• Strong experience in specialty pharmacy and adjudication with coupons to offer enhanced client discounts
• Confident communicator capable of interacting with various organizational levels both internally and externally
• Proven ability to work independently while maintaining high motivation
• Highly organized and solution-focused
• Strong customer service and interpersonal skills
• Proficient with Microsoft Excel and Word
• Basic knowledge of pharmacy dispensing systems

Responsibilities:

• Maintain open, effective communication with pharmacy teams and account managers to keep stakeholders informed on any changes impacting patient care
• Manage day-to-day client inquiries, resolving issues in a timely manner
• Collaborate with multiple teams to provide fast, efficient patient care
• Build strong client relationships with an understanding of the broader business context

This role offers a contract-to-direct hire pathway for professionals seeking a dynamic position in pharmacy program management. Candidates with a strong customer service orientation, excellent communication abilities, and relevant pharmacy technician credentials are encouraged to apply.